Editorial contact
The editorial address for IM Info is [email protected]. That address reaches Nathan directly and is the fastest route for any correction, factual query, or new-information tip on the licensing, safety, or verification topics covered elsewhere on the site.
Please include the URL of the article your enquiry relates to, and — for correction requests — a link or reference to the source you believe supersedes what we have published. Corrections that come with a public source attached move much faster than corrections that ask us to trust the sender.
Response expectations
Editorial email is read within two business days in most weeks. Corrections and rights-holder queries are prioritised over reader questions and general feedback. Time-critical matters — a licence suspension we have missed, or a factual error visible on the homepage — receive same-day attention when they arrive during business hours.
Please note that IM Info is an editorial publication rather than a customer-service desk for any operator. If you are looking to open, close, or dispute an account with a specific payid pokies operator, we cannot help you with that — the correct contact is that operator's own support team.
Postal address
Editorial correspondence by post can be sent to the address below. Please use email in preference where possible, as postal turnaround adds several weeks to any response.
IM Info Editorial
Level 4, 190 St Georges Terrace
Perth WA 6000
Australia
What we do not do
IM Info does not provide personalised gambling advice, does not settle disputes between players and operators, and does not sell reader data. If you contact us assuming we can intervene with an operator on your behalf, we cannot; the correct escalation route is the operator's own support desk and then the licensing regulator's complaints unit.